Return Instructions

Please adhere to these guidelines within 30 days of delivery if you would like to return an item to Jacket Artisan.

1-Safe Packaging: Make sure the items or items are packed safely in their original container. You must be sure that the packing slip and all requested and complimentary items are returned in acceptable condition. Ensure that return items must be undamaged, unworn, and wrinkle-free in order to be returned. Please get help from our customer service staff if the item or items you got were damaged.

2-Address for Return: Include your order details slip with the item or items in the return package and send it to the following address:

3-Tracking Information: You will get a tracking number from the courier when returning the parcel. Please fill out the product return form to use the tracking number below.

Please click the “Track” button after entering your Order ID in the box below to see the progress of your order. Both the confirmation email you received and your receipt contain this ID.

• When returning things to us, customers are liable for paying the shipping charges. Please be aware that there are no refunds for shipping and handling costs or any other related expenses. COD (Cash on Delivery) returns are not accepted.
• To ensure your return is processed smoothly, you must provide the correct Return Tracking Number when submitting the Return Form.
• Regular products can be returned for a refund, exchange, or store credit, while bespoke or made-to-measure items may only be returned for alterations.
• You will get a confirmation email after the completion of your return as soon as our Fulfillment Center receives and reviews it, which usually happens within 72 hours. Although refunds will be completed within 7 days, depending on your financial institution, it could take an extra 2–10 business days for the credit to show up in your account.

For detailed return policies, please visit the following link here.