At Jacket Artisan, customer satisfaction is our priority. We understand that plans change, which is why we offer a 24-hour cancellation window after order confirmation.

How to Cancel Your Order

If you wish to cancel your order, please email sales@jacketartisan.com within 24 hours of receiving your confirmation email. If your order has not yet entered fulfillment, we will process the cancellation promptly and issue a full refund.

Cancellation Guidelines

• Within 24 hours: Eligible for cancellation and a full refund.
• After 24 hours: Cancellation is no longer possible as the order moves into processing.
• Shipped orders: Cannot be canceled, but you may return the item within 30 days for a refund.

No Cancellations After 24 Hours

Once an order has been confirmed for over 24 hours or has been shipped, cancellation is no longer available. However, our 30-day return policy allows you to return the item for a refund if eligible.

Contact Us

We’re here to help Monday through Saturday. For assistance, reach out to us at: Email: sales@jacketartisan.com

Thank you for choosing Jacket Artisan—we appreciate your trust and look forward to serving you!